The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
In consideration of the mutual covenants contained herein, we agree to provide you services, products and access in relation to delivering order of goods from your business as made by customers through the Site.
We will provide software to you for the purpose of booking or managing deliveries or other related purposes (the "Product"). You agree to receive, prepare, process and package orders from customers, and provide this to us (each an "Order") using skill, care, diligence and quality consistent with all applicable laws and the goods contained within the Order. This includes but is not limited to ensuring that you comply with industry standards for safe food handling, including temperature maintenance and procedures to follow in case of delay of pick up by our driver. Goods prepared, processed and packaged by you must correspond
to what is stated in the Order as received by you without error, be in good and fair quality within the description of the goods and be adequately contained, packaged and labelled. The Retail Partner agrees to prepare the Order within the time indicated by the Retail Partner when booking a pickup.
You will review all customer comments included in the Order and will ensure that all Orders are prepared in accordance with such comments. This includes, but is not limited to, ensuring it takes into account any customer allergies that are disclosed if the Order contains food or drink. We do not take any responsibility or liability in connection with allergens contained in the Order.
Prior to providing the goods to our driver, you shall make reasonable efforts to verify that the Order provided to the KiwiMe Driver for pick up is the Order intended to be picked up by our driver. We reserve the right to pass on to you any and all costs, fees and penalties it incurs for failing to comply with this paragraph.
You will notify the KiwiMe Driver of delivery instructions via the Site. We take no liability for lost Orders if the KiwiMe Driver is notified that the delivery can be completed without handing the Order to the customer.
We will provide software to you for the purpose of booking or managing Deliveries or other related purposes (the "Product"). The Product software remains our property, or that of our licensors at all times. You are authorized to use this software during the Term (as defined below) in accordance with any end-user licence which we may give the Retail Partner notice from time to time including as set out on this agreement. You must ensure compliance with the terms of that licence by your employees and contractors. You, your employees and contractors must not reverse engineer, decompile, disassemble, crack or otherwise misuse the Product software, and you will use reasonable efforts to keep the functionality of the Product software confidential to you and your employees and contractors. We may upgrade or alter the Product at any time. You must follow any lawful instructions we give you in relation to the use of the Product. We may remotely access the Product software at any time for any lawful reason, in particular, to update the software or to perform software maintenance.
You will at all times comply with all health, safety, sanitary, goods standards and information and any other laws, regulations, permits, licenses, orders, codes and directions of any governmental authority or agency relating to your operation and the preparation, handling, processing and delivery of any goods pursuant to an Order.
You confirm and undertake that you have obtained and will obtain and maintain any consents, licences, permits, approvals or authorizations ("Consents") of any person or entity that may be required in connection with, and it is not party to and will not enter into any agreement which would be breached by, or under which any default would occur as a result of, agreeing to these Terms of Service or performing any of its terms or generally running its business. If your business, name, brand or logo is or becomes subject to any license or
franchise arrangements, you confirm that you have obtained or will obtain any required Consents from its licensors or franchisors for the use and inclusion on the Site of such business, name, brand or logo, and will fully indemnify us for any losses, damages or claims made against or incurred by us due to any failure to obtain such Consents.
Licenses referred to above also refer to the sale and delivery of alcoholic beverages. If you sell alcohol, such Consents shall include all licenses and approvals from the AGLC, and you will inform us of any restrictions or conditions of your AGLC license(s) that would need to be managed such as restrictions on the types of alcoholic products and the times at which such
alcoholic products can be made available for sale. You will notify us immediately if any Consent is revoked or suspended, lapses, or you otherwise cease to be able to rely on or benefit from any such Consent for any reason. You will also ensure that you have adequate checks in place to ensure that the Customer is the age of majority in the jurisdiction before completing the sale of any age restricted products.
You will ensure that the customer is aware that they will be required to present ID if the delivery contains age restricted products, and that the delivery will not be able to be completed if they do not produce valid photo ID matching the name on the Order. If a delivery is unable to be completed due to a failed ID check, being intoxicated or not being home the Order will be returned to you. The Retail Partner will still be charged for this Delivery along with any return fee if the delivery is required to be brought back to you.
You will promptly report to us in writing any actual or reasonably likely breach of this Retail Partner Agreement, including if any of the Consents described above are revoked or suspended, or are otherwise unable to rely on or benefit from any such Consents for any reason. You will promptly provide reasonable evidence to us of compliance with the terms of the Retail Partner Agreement upon our request, including food health and safety certificates and alcohol licenses.
If you are unable to meet the requirements outlined above, we cannot legally deliver the order, and you will be subject to a non-refundable $20 cancelation fee.
If you are not satisfied with the condition of the items upon delivery, we may be able to issue you a credit up to 7 days from the delivery date. We won’t ask you to return the item, however you will be required to attach photographic proof of the damaged items for our records. KiwiMe holds full discretion of issuing credits on a case by case basis.
KiwiMe holds full disclosure of the issuing of credits for damaged or missing items, and they will be issued at our discretion. If an item is missing, you will be refunded the cost of that item.
Should you wish to cancel your order, you can do so until the status of your has been changed to “collected”. If you cancel prior to collection, you will receive a full refund on the credit card you used for the purchase. Depending on your financial institution, this refund will appear in 1-3 business days. Please contact us at firstname.lastname@example.org should your statement not reflect the refund after this time has passed..
Due to health and safety concerns, after an order has been collected, we cannot accept cancellations. Should you have any questions, please contact us at email@example.com.
Our slot delivery system permits you to choose what time you would like your items delivered. Customers are notified when the items are being collected and delivered. Our packaging permits these items to be left unattended for 2 hours. If you leave your items unattended longer than this, KiwiMe assumes no liability for the condition of the items once they have been delivered.
Upon successful delivery of items, KiwiMe assumes no further liability for the condition of the items post order.
designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
● "frame", "mirror" or otherwise incorporate the KiwiMe Platform, the KiwiMe Services or the Content or any part thereof on any commercial or non-commercial website;
● access, monitor or copy any part of the KiwiMe Platform, the KiwiMe Services or the Content using any robot, spider, scraper or other automated means or any manual process for any purpose without KiwiMe’s express written permission;
● violate any laws;
● violate the restrictions in any robot exclusion headers on the Content or the KiwiMe Platform or bypass or circumvent other measures employed to prevent or limit access to the KiwiMe Services or the KiwiMe Platform;
● remove (or permit anyone else to remove) any watermarks, labels or other legal or proprietary notices included in the KiwiMe Platform or the Content;
● modify or attempt to modify (or permit anyone else to modify or attempt to modify) the KiwiMe Platform, or any Vendor menu, including any modification for the purpose of disguising or changing any indications of the ownership or source of the KiwiMe Platform;
● forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted to or through the KiwiMe Platform or impersonate another person or organization or misrepresent their affiliation with a person or entity;
● attempt to, assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the KiwiMe Platform or the KiwiMe Services;
● copy, reproduce, modify, translate, distribute, transfer, sell, publish, broadcast, perform, transmit, license or circulate in any form any part of the KiwiMe Platform or the Content;
● license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the KiwiMe Platform;
● create derivative works based on the KiwiMe Platform, the KiwiMe Services or the Content, in whole or in part, or decompile, disassemble, reverse engineer or other exploit any part of the KiwiMe Platform, the KiwiMe Services or the Content;
● use of access the KiwiMe Platform in a manner that violates the rights (including, but not limited to contractual, intellectual property or proprietary rights) of any third party; or
● upload to or transmit through the KiwiMe Platform any information, images, text, data, media or other content that is offensive, harmful, tortuous, hateful, obscene, defamatory or violates any laws or is otherwise objectionable, in each case as determined by KiwiMe in its sole discretion
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you
1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. 6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. 8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people. 9. Your Contributions do not violate any applicable law, regulation, or rule. 10. Your Contributions do not violate the privacy or publicity rights of any third party. 11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
You agree to allow us to use your logo and brand on the Site for the purposes of promoting our services being available to users for your business.
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
Apple and Android Devices
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We allow advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including, but not limited to, intellectual property rights, publicity rights, and contractual rights. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.
7.1. This Retail Partner Agreement comes into force when executed by both parties (the “Start Date”) and will continue until such time as the Retail Partner Agreement is terminated in accordance with its provisions (the “Term”).
7.2. KIWIME may at any time, terminate this Retail Partner Agreement for any reason upon giving written notice to the Retail Partner.
7.3. The Retail Partner may at any time terminate this Retail Partner Agreement for any reason upon giving 30 days written notice to KIWIME.
We may at any time, terminate this agreement for any reason upon giving written notice to you. You may at any time terminate this Agreement for any reason upon giving 30 days written notice to us. Upon termination, you agree to delete any Site or Product from your devices.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or
suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of
the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience
These Terms shall be governed by and defined following the laws of Canada and the Province of Alberta. KiwiMe and yourself irrevocably consent that the courts of Canada, in the Province of Alberta, shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be three (3). The seat, or legal place, of arbitration shall be Calgary, Canada. The language of the proceedings shall be English . The governing law of the contract shall be the substantive law of Canada.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A
PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
246 Stewart Green SW
Calgary, AB T3H 3C8